FAQs

How long does delivery take?

Typical delivery time for Central Ottawa is within an hour of order confirmation. Suburban and outlying areas may take 1.5 – 2 hours. However, certain variables like rush hour traffic, poor weather conditions, or if we’re experiencing a high volume of orders at once may be cause for delay.

Where will you deliver to?

We deliver to the entire Ottawa region, with 3 tiers of minimum order amounts ($50, $90, $120). The minimum amounts are based on how far your location is from Central Ottawa. Check the ‘Delivery Areas’ section of our website to see which area you are in. Unfortunately, we do not currently deliver to Qu├ębec . However, this may change in the future.

What are your Hours of Operation?

Monday – Closed
Tuesday – Saturday 10 am – 8 pm
Sunday 11 am – 8 pm

When is the latest I can place an order?

You can place an order right up until we close (8 pm Tues- Sun). As long as you’ve done that, you will receive your order that night.

Can I place an order if you’re closed?

For sure! Any orders placed outside of operating hours, or on a Monday will go into the queue for the following day’s deliveries, which start at 10 am. Be sure to acknowledge if you will be available to receive your order between 10 am and 12 pm in the ‘Additional Information’ field at check out. If not please leave detailed delivery instructions.